Privacy Policy.

About This Privacy Policy

TechLynix provides information technology services including Managed IT Services, cybersecurity, cloud solutions, Microsoft 365 services, networking, infrastructure, device management, website services and technology consulting.

Depending on the circumstances and applicable legal requirements, our handling of personal information may be subject to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy describes our general approach to collecting, managing, protecting and disclosing personal information.

Information We May Collect

The personal information we collect depends on how you interact with TechLynix and the services you request.

Information we may collect includes:

• Your name
• Business or organisation name
• Job title
• Email address
• Telephone number
• Billing and business contact information
• Information submitted through our website or contact forms
• Support requests and communications with our team
• Information required to provide IT services
• Technical and device information
• IP addresses
• Browser and website usage information
• Account or user information required to provide an authorised service
• Other information you voluntarily provide to us

When providing Managed IT Services or technical support, TechLynix may also have authorised access to systems, devices, accounts, files or other information belonging to our clients.

How We Collect Information

We may collect personal information when you:

• Visit our website
• Submit an online form
• Contact us by telephone or email
• Request a quotation or proposal
• Become a TechLynix client
• Submit a support request
• Engage us to provide IT services
• Communicate with our employees or contractors
• Otherwise provide information directly to us

We may also receive information from third-party services or technology platforms where reasonably necessary to deliver services requested or authorised by our clients.

How We Use Personal Information

TechLynix may use personal information to:

• Respond to enquiries
• Prepare quotations and proposals
• Deliver and manage IT services
• Provide technical support
• Manage client relationships
• Configure and administer technology systems
• Maintain and secure IT environments
• Communicate service-related information
• Process invoices and payments
• Improve our website, services and customer experience
• Maintain appropriate business and administrative records
• Detect, investigate and prevent security incidents
• Meet contractual obligations
• Comply with applicable legal and regulatory requirements

We will not use personal information for unrelated purposes unless authorised by you or permitted or required by law.

Client Systems & Data

As an IT service provider, TechLynix may be granted administrative or technical access to client systems in order to provide authorised services.

This may include access to:

• Microsoft 365 environments
• Email systems
• Computers and mobile devices
• Servers
• Cloud platforms
• Business applications
• Networks and networking equipment
• Cybersecurity platforms
• Websites
• Backup systems
• Business files and data

We take reasonable steps to restrict access to authorised personnel and protect client information against unauthorised access, disclosure, modification or loss.

Disclosure to Third Parties

TechLynix does not sell personal information.

We may disclose information to third parties where reasonably necessary to operate our business or provide contracted services, including:

• Cloud service providers
• Software and technology vendors
• Hosting providers
• Cybersecurity providers
• Telecommunications providers
• Payment and accounting providers
• Professional advisers
• Contractors and service providers acting on our behalf
• Government agencies or regulators where required by law

Services delivered by TechLynix may involve platforms operated by Microsoft and other technology vendors selected by TechLynix or the client.

We seek to disclose only the information reasonably necessary for the relevant service or purpose.

Overseas Processing & Storage

Some cloud, hosting, software and technology service providers used by TechLynix may operate infrastructure or process information outside Australia.

As a result, personal or client information may in some circumstances be stored or processed in overseas locations.

Where appropriate and reasonably practicable, TechLynix considers the security and privacy practices of service providers used to process information.

Information Security

TechLynix takes reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Unauthorised disclosure
• Misuse or interference
• Loss
• Unauthorised modification
• Cybersecurity threats

Depending on the relevant system and circumstances, security controls may include access controls, multi-factor authentication, encryption, endpoint protection, security monitoring, backups and other technical safeguards.

Data Retention

TechLynix retains personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain appropriate business records, resolve disputes, or satisfy contractual and legal obligations.

When information is no longer reasonably required, we may securely delete, destroy or de-identify it where appropriate.

Website Information & Cookies

Our website may use cookies and similar technologies to support functionality, security, analytics and website performance.

These technologies may collect information such as:

• IP address
• Browser type
• Device type
• Pages visited
• Date and time of access
• Referring website
• General website interaction information

You can generally control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

Third-Party Websites

Our website may contain links to third-party websites, applications or services.

TechLynix is not responsible for the privacy practices, security or content of external websites. We recommend reviewing the privacy policies of third-party services before providing personal information to them.

Marketing Communications

Where permitted by law, TechLynix may occasionally send clients or prospective clients information regarding our services, technology updates or relevant business offerings.

You may opt out of marketing communications at any time by using an unsubscribe option where provided or by contacting TechLynix.

Operational communications concerning an existing service, support request, account or security issue are not considered marketing communications.

Accessing or Correcting Your Information

You may contact TechLynix to request access to personal information we hold about you or request the correction of inaccurate, incomplete or outdated information.

We may require appropriate identity verification before processing a request.

In some circumstances, access may be restricted or refused where permitted or required by applicable law.

Privacy Complaints

If you have a concern or complaint about how TechLynix has handled your personal information, please contact us so we can review and address the matter.

We will seek to investigate and respond to privacy concerns within a reasonable period.

Where Australian privacy law applies, you may also have the right to contact the Office of the Australian Information Commissioner (OAIC) if you are dissatisfied with our response.

Data Breaches

TechLynix takes suspected data breaches seriously.

Where a security incident involving personal information occurs, we may investigate the incident, take reasonable steps to contain and remediate it, and comply with applicable notification obligations.

This may include obligations under Australia's Notifiable Data Breaches scheme where applicable.

Changes to This Privacy Policy

TechLynix may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology or applicable legal requirements.

The latest version will be published on our website together with the date on which it was last updated.